Last updated: 22 May 2026
EU AI Token uses a prepaid balance model. Token usage is deducted from the account balance based on actual usage and current pricing.
Refunds may be reviewed case by case for unused balance, mistaken top-ups, duplicate payments, or service errors. We may refuse refunds where balance has already been consumed or where abuse, fraud, or chargeback risk is detected.
To request a refund, contact the administrator with your account identifier, payment record, amount, and reason. Approved refunds are normally returned through the original payment method where possible.
Please contact support before initiating a payment dispute. Accounts involved in unresolved disputes may be suspended to prevent further usage.